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By
• Forward
thinking • Resilient • Enthusiastic • Stretching • Holistic Isn't it every manager's dream to have a team of
people who all enjoy their job and know how to do it . . . a team of
people who are fully engaged! Imagine the impact it would have on
turnover and sick leave, which would lead to lower error rates,
greater customer satisfaction and higher sales figures. The end
result would be a dramatic increase to the bottom line of your
organization. The link between employee engagement and bottom
line benefits is real. It even has a name . . . James Heskett at the
Harvard Business School calls it the "service-profit chain". His
theory is that:
We've all experienced the disengaged worker at
some point. This is the person doing the minimum, blaming others for
their mistakes and generally creating a negative environment around
them. In other words, they are S.T.A.L.E. (Stressed, Tired and
Lacking Energy). What is really happening here is an imbalance in
their "skills to attitude" ratio. So what happens when these two
important factors are not in harmony? Green
When most people start a new job (even if they have prior experience
elsewhere) they have the right attitude but often lack the skills to
do the job to their full capacity. Keen
As people develop their skills they move towards the ideal
combination of ability and attitude . . . I like my job and I know
how to do it. Mean
They still have the skills to do the job but their attitude has
slipped. This could be a temporary situation or something more
permanent. Mean not only represents their attitude it also can
signify that their performance has reached the mean or average of
those around them. Has Been
Spend too long in "Mean" and risk entering the final phase when not
only is the right attitude long gone, but now their skills have
slipped due to a lack of interest in staying up to date. Boosting the performance of your team is
achievable when you give people a common framework for understanding
the attitude factors that lead to success. The
F.R.E.S.H. approach formula can help you do that. It is a simple, 5
step process that can be applied to any organization and be adapted
to suit the needs of staff and managers alike. The F.R.E.S.H.
approach is all about: Forward thinking
The best way to stop living in the past is to have a clear vision of
the future. This allows you to recognize opportunities when they
come along. Resilient
The ability to bounce back from the ups and downs of life is vital.
Avoid becoming an emotional yo-yo by understanding how to separate
what happens to you from who you are as a person Enthusiastic
Nothing worthwhile can be achieved without enthusiasm. Tapping into
the passion that lies within all of us is the key to maintaining
high levels of enthusiasm. Stretching
Get out of your comfort zone and experience the freedom that comes
with it. Find ways to stretch yourself symbolically and you will see
results. Holistic
Keeping it all in balance will ensure your ongoing success. Learn to
recognize the dangers signs when you are out of balance in the 6 key
areas of life. So now you've recognised the problem and the
solution, what's next? How do you Implement the F.R.E.S.H.approach
in your organisations? There are 3 easy steps in the process:
·
understand the
role of attitude at work;
·
give meaning to
each factor in the F.R.E.S.H. approach, and
·
provide people
with practical ways to use the concepts on a daily basis. Before you know it, you will see your team start
to come to life as they develop a F.R.E.S.H. approach!
About the author:
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From
S-T-A-L-E to F-R-E-S-H